Privacy Policy

Effective date: 4 November 2026

This Privacy Policy explains how Dattrix Compliance (OPC) Private Limited (“Dattrix”, “we”, “us”) collects, uses, stores and protects your personal data when you visit dattrix.co.in, contact us, or use our services. We process personal data in line with the Digital Personal Data Protection Act, 2023 and other applicable Indian laws.

1. Information we collect

• Enquiry details: your name, mobile number, email address, the service you need, your business situation and any message you send through our website form or WhatsApp.
• Payment details: your name, the amount and the service you are paying for. UPI payments are processed by your UPI app and bank. We do not collect or store your UPI PIN, card or bank account details.
• Service documents: to deliver a service we may need documents such as PAN, Aadhaar, address proof, photographs, business details, bank statements and financial records. We collect only what the service requires.
• Basic technical data: our hosting provider may automatically record standard information such as IP address, browser type and pages visited, for security and performance. We do not use advertising or tracking cookies.

2. How we use your information

• To respond to your enquiry and provide a quotation.
• To deliver the services you request, such as company or LLP incorporation, Digital Signature Certificates, accounting, and Shops & Commercial Establishment registration.
• To make filings and applications with government authorities (such as the Ministry of Corporate Affairs and the Labour Department), Certifying Authorities and other bodies on your behalf.
• To record payments, issue invoices and keep accounts.
• To send updates about your work by WhatsApp, phone or email.
• To meet our legal, tax and regulatory obligations.

We do not sell, rent or trade your personal data, and we do not use it for unrelated marketing without your consent.

3. Who we share it with

We share your information only as needed to provide our services or meet legal requirements:

• Government authorities and portals: such as MCA, Income Tax, GST and Labour Department portals, as required for your filing.
• Certifying Authorities: for issuing Digital Signature Certificates, including the identity verification they require.
• Professionals working with us: experienced professionals who handle or certify your work, bound by confidentiality.
• Service providers: website hosting (Netlify), Google Workspace / Google Sheets (where enquiries are recorded), WhatsApp (for communication), and banks and UPI providers (for payments). These providers process data on our behalf under their own security and privacy terms.
• Law enforcement or regulators: where we are legally required to disclose information.

4. How long we keep it

We keep enquiry details for as long as needed to respond and follow up, and service records and documents for as long as required by law (for example, accounting and tax records are generally kept for at least 8 years under the Companies Act, 2013 and tax laws). When data is no longer needed, we delete it or make it anonymous.

5. How we protect it

We use reasonable security measures, including access restricted to people who need it, secure cloud storage and encrypted (https) connections on our website. No method of transmission or storage is completely secure, but we work to protect your data and will inform you and the authorities of a data breach where the law requires.

6. Your rights

Under the Digital Personal Data Protection Act, 2023, you can:

• Ask for a summary of the personal data we hold about you and how we use it.
• Ask us to correct, complete or update your data.
• Ask us to delete your data, unless we must keep it by law or to complete a service you requested.
• Withdraw your consent at any time (this does not affect work already done).
• Nominate another person to exercise your rights in case of death or incapacity.
• Raise a grievance with us, and if not resolved, with the Data Protection Board of India.

To make a request, contact us using the details below. We aim to respond within 7 working days.

7. Children

Our services are meant for adults and businesses. We do not knowingly collect personal data of anyone under 18 without the consent of a parent or lawful guardian.

8. Links to other websites

Our website may link to other websites, such as government portals and WhatsApp. We are not responsible for their privacy practices.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with its effective date.

10. Contact and grievances

For any question, request or complaint about your personal data, contact our Grievance Officer: