Cancellation & Refund Policy

Effective date: 4 November 2026

This policy explains how cancellations and refunds work for services provided by Dattrix Compliance (OPC) Private Limited. We want to be fair and clear, so please read it before making a payment.

1. Before work starts

If you cancel before we have started work on your assignment, we will refund 100% of the professional fee you paid.

2. After work has started

If you cancel after we have started (for example, after document review, drafting or applying for DSCs or name approval), we will keep a fee proportionate to the work already done and refund the balance of the professional fee.

3. After filing or submission

Once an application, form or filing has been submitted to a government authority or Certifying Authority, the professional fee for that work is not refundable.

4. Government fees and third-party charges

Government fees, stamp duty, conveyance and other charges paid to third parties are non-refundable once paid, because they are paid out on your behalf. If an authority refunds any amount to us, we will pass it on to you.

5. Service-specific terms

• Digital Signature Certificate (DSC): no refund once the DSC application has been submitted to the Certifying Authority or the DSC has been issued. If the application is rejected because of an error on our part, we will re-apply at no extra professional fee.
• Company / LLP / OPC incorporation: if a name is not approved, we will re-apply with alternative names within the agreed scope. Refunds follow sections 1–4 above.
• Monthly accounting: you may stop the service with 15 days’ notice. Fees for months already started or completed are not refundable.
• Annual accounting: if cancelled midway, we will keep a fee proportionate to the work completed and refund the balance.
• Shops & Commercial Establishment registration: refunds follow sections 1–4 above.

6. If we cannot deliver

If we are unable to provide a service for reasons within our control, we will refund the professional fee for the work not delivered.

7. How to request a refund

Send your request by WhatsApp or email with your name, the service, the amount paid and the payment reference (UTR / transaction ID). We will confirm the refundable amount within 3 working days.

8. Refund timeline

Approved refunds are made to the original payment method or bank account within 7–10 working days of approval.

9. Contact us